COMPLAINTS POLICY — ClamCams.com

1. Purpose

This policy aims to establish a clear, secure, and transparent process for any user, model, third party, or stakeholder to formally submit a complaint related to the operation, content, or conduct on the ClamCams platform.

2. Submission Channels

Official email: legal@clamcams.com
Recommended format: full name or alias, clear description of the incident, URL or content involved, supporting evidence.

3. Complaint Review Process

• Acknowledgment is issued within 48 business hours.
• Our Legal/Compliance team will review and investigate the case if warranted.
• A final response will be issued within 7 business days, or the complainant will be notified if more time is needed.

4. Appeals

If the complainant is not satisfied with the outcome, they may submit a one-time appeal within 72 hours, including new arguments or evidence. The case will be reviewed by a second compliance officer.

5. Non-Retaliation Clause

ClamCams ensures that no individual will be penalized, blocked, or disadvantaged solely for submitting a good-faith complaint. Any attempt at retaliation will be considered a serious breach of our Terms of Use.

6. Sensitive Complaints

Any complaint involving minors, sex trafficking, extortion, physical abuse, or violence will be prioritized and may be reported directly to the relevant authorities.

7. Tracking & Case ID

Each complaint will be assigned an internal case number (Case ID). The complainant may reference this number for follow-up or additional information.

8. Publication & Updates

This policy is publicly available in the website’s policy section. It may be updated at any time due to legal, technical, or best practice considerations.